Processing starts after payment confirmation, excluding weekends and public holidays.
Track your order with ease
CHILLVIA orders are normally prepared and handed to the carrier within 24–48 business hours.
Last updated: 25 June 2026
Your tracking number is sent by email as soon as it becomes available.
Our team can assist you if you experience a delivery issue.
1. Order processing
Following payment confirmation, orders are normally prepared and handed to the carrier within 24–48 business hours.
This excludes weekends, public holidays, payment checks and exceptional operational circumstances.
The 24–48-hour period is the order-processing and dispatch period.
It is not the final time required for the parcel to reach your
address.
2. Delivery areas
CHILLVIA primarily serves France at launch. Any additional supported destinations are displayed directly at checkout.
3. Shipping fees and delivery estimates
The available delivery method, price and estimated timeframe for your address are displayed before payment.
Delivery estimates begin after the parcel is handed to the carrier and may vary according to destination, season and logistics conditions.
4. Parcel tracking
Check your dispatch email
Your tracking number is sent as soon as it becomes available.
Open YunExpress tracking
Enter the number received by email on the tracking page above.
Allow time for the first scan
The first tracking event can take several hours to appear after
the label is created.
5. Delivery address
Customers must check that the name, street, postcode, city, country and any delivery instructions are complete and correct before payment.
If you notice an error, contact support@chillvia.fr immediately. Changes cannot be guaranteed after processing begins.
6. Delivery delays
Delays can result from seasonal demand, weather, public holidays, customs checks, address errors or circumstances beyond our control.
During heatwaves or strong summer demand, CHILLVIA continues to
prioritise dispatch within 24–48 business hours, but carrier transit
times may vary.
7. Failed delivery or returned parcel
If a parcel is returned because of an incorrect address, refusal, failure to collect it or unsuccessful delivery, our team will contact you where possible.
Additional shipping charges may apply when resending is required due to customer-provided information or failure to collect the parcel.
8. Damaged parcel or missing item
Please send us:
- your order number;
- the email address used at checkout;
- clear photographs of the parcel, label and products;
- a short description of the issue.
9. Third-party tracking service
Ordertracker is an independent third-party service. Its availability, data and terms are not controlled by CHILLVIA.
10. Contact
CHILLVIA Support
support@chillvia.fr