Customer care

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Need help with a product, order, delivery, return or withdrawal request? Send us a message and our team will get back to you as soon as possible.

CHILLVIA support

For order-related questions, please include your order number so we can help you faster.

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Email support@chillvia.fr

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Response time Usually within 1–2 business days.

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Order dispatch Orders are dispatched within 24–48 business hours.

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Product safety CHILLVIA Patch is a comfort product for external use only. The Kids version must be used under adult supervision.

For cancellation, return or withdrawal requests, please include your order number and the email address used at checkout.

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