1. Data controller
The controller is JOLIA, a French SASU registered with the Créteil Trade and Companies Register under number 983 131 335, with registered office at 147 Ter Boulevard de Strasbourg, 94130 Nogent-sur-Marne, France.
Privacy contact: support@chillvia.fr.
2. Scope
This policy applies to chillvia.fr, getchillvia.com, purchases, customer accounts, contact forms, customer-service requests, marketing communications and other store interactions.
3. Data we may collect
- Identity and contact details: name, email address and phone number.
- Billing, delivery, order, return and refund information.
- Payment status and transaction references.
- Customer-account and support information.
- IP address, browser, device, language and browsing events.
- Marketing and cookie preferences.
- Information needed for fraud prevention and store security.
4. Why we process data
| Purpose | Legal basis |
|---|---|
| Process orders, payment, delivery, returns and refunds. | Performance of the contract. |
| Answer customer-service requests. | Contract performance or legitimate interest. |
| Accounting, invoicing, legal warranties and compliance. | Legal obligation. |
| Fraud prevention and store security. | Legitimate interest and legal obligations. |
| Newsletter, personalised ads and non-essential cookies. | Consent where required. |
| Analytics and store improvement. | Consent or legitimate interest depending on tool configuration. |
5. Service providers and recipients
Data may be shared with authorised JOLIA personnel, Shopify, payment providers, carriers, logistics partners, customer-service tools, security providers, professional advisers, analytics and advertising providers where enabled, and authorities where legally required.
6. International transfers
Some providers may process data outside the European Economic Area. Transfers are protected through applicable mechanisms such as adequacy decisions or standard contractual clauses.
7. Retention
Data is kept only for the period necessary for the relevant purpose, contractual performance, legal and accounting obligations, warranties, dispute management and the protection of legal rights.
- Order and invoice data: retained for applicable legal accounting and tax periods.
- Customer-account data: retained while the account is active, then for a limited legal period.
- Customer-service messages: retained for the time needed to handle the request and protect legal rights.
- Marketing data: retained until consent is withdrawn or according to applicable rules.
- Cookies: retained according to their purpose and the applicable settings.
8. Your rights
Subject to applicable conditions, you may request access, correction, deletion, restriction, portability, objection or withdrawal of consent.
Send requests to support@chillvia.fr. You may also lodge a complaint with the competent data-protection authority.
9. Cookies
Necessary cookies support the basket, security, language, checkout, payment and customer-account functions.
Advertising, personalisation and non-essential analytics cookies are used only with consent where required. Preferences can be changed through the store’s privacy or cookie settings when available.
10. Security
JOLIA and its providers use reasonable organisational and technical measures to protect personal data against loss, unauthorised access, alteration or disclosure.
11. Minors
The store is not intended to knowingly collect personal data from children. Orders must be placed by a person with the required legal capacity.
12. Changes to this policy
This policy may be updated to reflect changes to the store, providers or legal requirements. The update date appears at the top of the page.
13. Contact
JOLIA
147 Ter Boulevard de Strasbourg
94130 Nogent-sur-Marne, France
support@chillvia.fr